The Hope

• Tickets that are not used on the day and time are invalid and it is not possible to refund and/or change the ticket price and service fee. A request cannot be made to Biletinial for the refund of tickets that are not used on the day and time.

• If your ticket cannot be used for any reason other than force majeure or cancellation of the event, we kindly ask you to contact Biletinial at least 1 hour before the event time, otherwise your ticket cannot be canceled.

• Organizing institutions and/or organizations have the right to change the seating order and plan of the concert areas and/or concert halls when they deem it appropriate.

• The User agrees to comply with the age limit rules applicable to the event for the tickets purchased through Biletinial. For age limits, it will be mandatory to present ID at the event venue for the ticket purchased.

• If there is a discounted ticket definition for the event and a ticket is purchased with the discounted ticket option, the User accepts and undertakes to be subject to this discounted ticket. For discounted tickets, it will be mandatory to present identification at the event venue for the purchased ticket.

• In case the event time is late, Biletinial is not responsible in any way for taking the user to the event venue.