In addition to the event-wide rules, there are additional session-specific regulations. You can find the rules of the session you will attend in the session list.

- Tickets that are not used on the day and time of the event are invalid and it is not possible to refund and/or change the ticket price and service fee. Tickets not used on the day and time cannot be requested from Biletinial for refund.
- The organizing institutions and/or organizations have the right to change the seating arrangement and plan in the areas and/or concert halls where the concert will be held.
- The user accepts that he/she complies with the age limit rules applicable to the event for the tickets purchased through Biletinial. It will be mandatory to present ID at the event venue for the tickets purchased for age limits.
- If there is a discounted ticket definition for the event and a ticket is purchased with the discounted ticket option, the User agrees and undertakes that he/she is subject to this discounted ticket. For discounted tickets, it will be mandatory to present the identity card at the event venue.
- In case of late arrival at the event time, Biletinial is not responsible in any way for taking the user to the event venue.