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*Tickets can be cancelled up to 24 hours before the event for the events of Epizot Theatre company.
*Ticket cancellation is not possible for the events of Fişekhane Theatre company.

- Tickets that are not used on the day and time are invalid and it is not possible to refund and/or change the ticket price and service fee. No request can be made to Biletinial for the refund of tickets not used on the day and time.
- The organising institutions and/or organisations have the right to change the seating arrangement and plan in the concert areas and/or concert halls when they deem appropriate.
- The user accepts that he/she complies with the age limit rules valid for the event for the tickets purchased through Biletinial. For age limits, it will be mandatory to present an ID at the event venue for the ticket purchased.
- If there is a discounted ticket definition for the event and a ticket is purchased with the discounted ticket option, the User agrees and undertakes that he/she is subject to this discounted ticket. For discounted tickets, it will be mandatory to present the identity card at the event venue.
- In case of late arrival at the event time, Biletinial is in no way responsible for taking the user to the event venue.